Shipping

Currently, we ship exclusively to Denmark. However, we’re actively working on expanding our shipping services to more countries very soon.

We’re pleased to let you know that all orders come with free shipping, no matter the amount. Whether you’re buying one item or several, you’ll never have to pay for delivery.

Our processing time is 1–2 working days. Once your order has been shipped, delivery usually takes 5–10 working days. We do everything we can to ensure your items arrive quickly, so you can start enjoying your new fashion pieces as soon as possible!

Returns

You can return your items within 30 days of receiving your order.
To ensure a smooth return process, please take a moment to read our Return Policy, which you can find in the footer of our website.
If you wish to start a return, simply send us an email our team will be happy to assist and guide you through every step of the process.

Please contact our customer service team as soon as possible, including your order number and photos of the damaged item.

We will review your case and provide a suitable solution right away.

You can exchange items by returning them according to our returns procedure and placing a new order for the item you would like instead.

To get started, simply email us at support@kyvorofashion.com and our team will be happy to assist you.

General questions

If you wish to cancel or modify your order, please contact our customer service team as soon as possible.

Changes can only be made while your order is still being processed.

Enter your discount code in the designated field during checkout. The discount will be automatically applied to your total amount.

We accept a variety of payment methods, including all major credit cards. You can view the available options during the checkout process.

Consult our size chart on the product page to find the perfect fit for your body type. If you’re unsure, feel free to contact us we’ll be happy to help you choose the right size.

Yes, we do offer gift vouchers. To purchase one, please kindly email us at: support@novellelondon.com

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